We require cancellation notice prior to your scheduled arrival.

Cancellation fees will accrue as below.

Failure to pay cancellation fees will result in denial of future reservations.

 

*Reservations/changes can be made 9 am – 6 pm (Japan time).

 

*Notices made after 6 pm will be processed on the next day.


For individual guests (1-9 people)

 

Accommodation cancellation

Cancellations made later than 3 days before your scheduled arrival: 20%

Cancellations made later than 2 days before your scheduled arrival: 50%

Cancellations made later than a day before your scheduled arrival: 80%

Cancellations made on a day of your scheduled arrival or NO-SHOW: 100%

 

Meal cancellation

Cancellations made later than 2 days before your scheduled meal: 50% 

Cancellations made later than a day before your scheduled meal or NO-SHOW: 100% 


For groups (more than 10 people)

 

Accommodation cancellation

Cancellations made later than 22 days before your scheduled arrival: 20%

Cancellations made later than 2 days before your scheduled arrival: 50%

Cancellations made later than a day before your scheduled arrival: 80%

Cancellations made on a day of your scheduled arrival or NO-SHOW: 100%

 

Meal cancellation

Cancellations made later than 21 days before your scheduled meal: 20%

Cancellations made later than 2 days before your scheduled meal: 50%

Cancellations made later than a day before your scheduled meal or NO-SHOW: 100%