We require cancellation notice prior to your scheduled arrival.
Cancellation fees will accrue as below.
Failure to pay cancellation fees will result in denial of future reservations.
*Reservations/changes can be made 9 am – 6 pm (Japan time).
*Notices made after 6 pm will be processed on the next day.
For individual guests (1-9 people)
Accommodation cancellation
・Cancellations made later than 3 days before your scheduled arrival: 20%
・Cancellations made later than 2 days before your scheduled arrival: 50%
・Cancellations made later than a day before your scheduled arrival: 80%
・Cancellations made on a day of your scheduled arrival or NO-SHOW: 100%
Meal cancellation
・Cancellations made later than 2 days before your scheduled meal: 50%
・Cancellations made later than a day before your scheduled meal or NO-SHOW: 100%
For groups (more than 10 people)
Accommodation cancellation
・Cancellations made later than 22 days before your scheduled arrival: 20%
・Cancellations made later than 2 days before your scheduled arrival: 50%
・Cancellations made later than a day before your scheduled arrival: 80%
・Cancellations made on a day of your scheduled arrival or NO-SHOW: 100%
Meal cancellation
・Cancellations made later than 21 days before your scheduled meal: 20%
・Cancellations made later than 2 days before your scheduled meal: 50%
・Cancellations made later than a day before your scheduled meal or NO-SHOW: 100%