Cancellation



Reservation via Rakuten Travel

Reservation via Booking.com


※Please be noted that the reservation for meals will be automatically cancelled once the reservation for your accommodation is cancelled.


Cancellation Policy for Accommodation


Cancellation fee will be charged for a last-minute cancellation as follows.

※Reception Hours  9 a.m.- 6 p.m.

(Please be noted that the a contact after 6 p.m. is treated as the one of the next date.)



When we receive your contact for cancellation

Cancellation fee

after 6 p.m. on 3 days before your scheduled arrival

20% of your total amount for accommodation

after 6 p.m. of 2 days before your scheduled arrival

50% of your total amount for accommodation

after 6 p.m. of 1 day before your scheduled arrival

80% of your total amount for accommodation

after 6 p.m. on your scheduled arrival or No show

100% of your total amount for accommodation


Cancellation Policy for Meal


If you wish to have breakfast and/or dinner, please order by 6:00 p.m. (Japan time) on 3 days before your scheduled arrival. For the details, please refer to the page "Reservation".

 

Cancellation fee will be charged for a last-minute cancellation as follows.

*Reception Hours  9 a.m.- 6 p.m.

(Please be noted that the a contact after 6 p.m. is treated as the one of the next date.)



When we receive your contact about cancellation

Cancellation fee

after 6 p.m. of 2 days before your scheduled arrival

50% of the fee for meals

after 6 p.m. on 1 day before your scheduled arrival or No contact

100% of the fee for meals