Cancellation



Reservation via Website


※The dinner reservation will be automatically cancelled once the reservation for your accommodation is cancelled.


Cancellation Policy for Accommodation


Cancellation fee will be charged for a last-minute cancellation as follows.

※Reception Hours: 9am- 6pm (JST).

( The contact after 6pm is treated as the one of the next dates. )



When we receive your contact for cancellation

Cancellation fee

after 6pm on 3 days before your scheduled arrival

20% of your total amount for accommodation

after 6pm of 2 days before your scheduled arrival

50% of your total amount for accommodation

after 6pm of 1 day before your scheduled arrival

80% of your total amount for accommodation

after 6pm on your scheduled arrival or No show

100% of your total amount for accommodation


Cancellation Policy for Meal


If you wish to have dinner, please order by 6pm (JST) on 3 days before your scheduled arrival.

For the details, please go to the page "Reservation".

 

Cancellation fee will be charged for a last-minute cancellation as follows.

*Reception Hours: 9am- 6pm (JST).

(Contacting after 6pm is treated as the one of the next dates. )



When we receive your contact about cancellation

Cancellation fee

after 6pm of 2 days before your scheduled arrival

50% of the fee for meals

after 6pm on 1 day before your scheduled arrival or No contact

100% of the fee for meals